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My Order

Questions about your order

Track your order

  • Where is my order?
  • Will I be notified when my rider's on the way?
  • How can I contact my rider?
  • Why does the app say my order is on its way when the rider's not moving?
  • What should I do if my order is showing as "delivered" but it hasn't been?

Edit your order

  • If I forget an item, can I still add it to my order?
  • I placed an order with the wrong address. Can my order still be delivered?
  • If I place an order by mistake, what should I do?
  • What is Zapp's cancellation policy?

Problem with my order

  • What if a product is missing from my order?
  • There was a problem with my order. I received Zapp credits, how do I use them?
  • How soon after submitting a complaint could I expect to receive compensation?
  • My delivery's not what I ordered. What should I do?
  • I got sick from a product I bought through Zapp. What should I do?
  • What do I do if I receive an out-of-date product?
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