My order

Track your order

• Where is my order?
• Will I be notified when my rider's on the way?
• Why does the app say my order is on its way when the rider's not moving?
• What should I do if my order is showing as "delivered" but it hasn't been?

Edit your order

• If I forget an item, can I still add it to my order?
• I placed an order with the wrong address. Can my order still be delivered?
• If I place an order by mistake, what should I do?
• Is there a cancellation fee?
• What is Zapp's cancellation policy?

Problem with my order

• What if a product is missing from my order?
• There was a problem with my order. I received Zapp credits, how do I use them?
• How soon after submitting a complaint could I expect to receive compensation?
• My delivery's not what I ordered. What should I do?
• I got sick from a product I bought through Zapp. What should I do?
• What do I do if I receive an out-of-date product?

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Problems with delivery

• What if a product I ordered is out of stock?
• What if I don't hear the rider knock at my door or call me?
• The rider is having trouble finding my address. What should I do?
• What if I order an 18+ item but can't show the rider my ID?