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  2. Payments & Credits

Payments & Credits

Zapp credits

  • Can I use credits to pay for the delivery fee?
  • How do I use my credits?
  • What are Zapp credits?
  • Do you have a friend referral scheme?

Payment methods

  • Can I pay with cash?

Payment problems

  • I placed an order, the money was debited from my bank account, but my delivery never arrived. What happens now?
  • What should I do if I'm charged multiple times for the same order?
  • What if I'm charged for something I didn't order?

Zapp vouchers

  • I added a voucher at checkout but still got charged the full amount. What should I do?
  • What happens if I make a purchase cheaper than my voucher?
  • How to redeem a promo code or voucher?
  • Why didn't I receive a voucher when I filled out a survey?
  • My voucher doesn't seem to be working. Can you help?
  • I forgot to add my first-time voucher when I got to checkout. What should I do?
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Refunds

  • I asked for a refund a couple of days ago. Why am I still waiting for it?

Invoices

  • Can I ask for an invoice?
Submit a Request