Payments & Credits

Zapp credits

• Can I use credits to pay for the delivery fee?
• How do I use my credits?
• What are Zapp credits?
• Do you have a friend referral scheme?

Payment methods

• Can I pay with cash?

Payment problems

• I placed an order, the money was debited from my bank account, but my delivery never arrived. What happens now?
• What should I do if I'm charged multiple times for the same order?
• What if I'm charged for something I didn't order?
• I cancelled my order, so why am I still being charged?

Zapp vouchers

• I added a voucher at checkout but still got charged the full amount. What should I do?
• What happens if I make a purchase cheaper than my voucher?
• How to redeem a promo code or voucher?
• Why didn't I receive a voucher when I filled out a survey?
• My voucher doesn't seem to be working. Can you help?
• I forgot to add my first-time voucher when I got to checkout. What should I do?

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Refunds

• I asked for a refund a couple of days ago. Why am I still waiting for it?

Invoices

• Can I ask for an invoice?