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  1. Zapp
  2. Placing an order

Placing an order

Selecting items

  • If I order an item but it's then out of stock, do you replace it with another?
  • How do I know if I've reached the maximum number of a particular item?
  • Is there a limit to the number of items I can order?
  • Is it OK to ask for a product?
  • How do I search and browse for products?
  • What if I can't find the product I'm looking for?
See all 8 articles

Checkout

  • The app won't let me checkout. Why is it happening? I've been whitelisted in the past.
  • Im getting a "Fraud Null" message at checkout. What should I do?
  • Can I use multiple vouchers for my order?
  • Is there a minimum order price?

Your delivery address

  • How can I check if you deliver to my area?
  • Do you deliver to public spaces like parks?
  • I've spotted Zapp riders in my area, but the app doesn't recognise my address. Why is that?
  • Can I come and collect my order?
  • What happens if I give an incomplete address with my order?

18+ items

  • What are classed as 18+ items?
  • What forms of ID do you accept?
  • Which addresses can you deliver 18+ items to?
  • What is Challenge 25?

Special instructions and requests

  • Can I add special instructions for my rider?
  • Can I set a time for my delivery?
  • Can I place an order for a friend?
  • Is there contact-free delivery ?

Fees

  • Is there a delivery fee?
  • What is a Service Fee?
  • What is the Late Night Fee?
  • Why am I being charged a Long Distance Fee?
  • When does the late night fee come in?
  • Do I get charged the late night fee if my order is over £30?
See all 9 articles
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