Placing an order

Selecting items

• If I order an item but it's then out of stock, do you replace it with another?
• How do I know if I've reached the maximum number of a particular item?
• Is there a limit to the number of items I can order?
• Is it OK to ask for a product?
• How do I search and browse for products?
• What if I can't find the product I'm looking for?

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Checkout

• The app won't let me checkout. Why is it happening? I've been whitelisted in the past.
• Im getting a "Fraud Null" message at checkout. What should I do?
• Can I use multiple vouchers for my order?
• Is there a minimum order price?

Your delivery address

• How can I check if you deliver to my area?
• Do you deliver to public spaces like parks?
• I've spotted Zapp riders in my area, but the app doesn't recognise my address. Why is that?
• Can I come and collect my order?
• What happens if I give an incomplete address with my order?

18+ items

• What are classed as 18+ items?
• What forms of ID do you accept?
• Which addresses can you deliver 18+ items to?
• What is Challenge 25?

Special instructions and requests

• Can I add special instructions for my rider?
• Can I set a time for my delivery?
• Can I place an order for a friend?
• Is there contact-free delivery ?

Fees

• Is there a delivery fee?
• What is a Service Fee?
• What is the Late Night Fee?
• Why am I being charged a Long Distance Fee?
• When does the late night fee come in?
• Do I get charged the late night fee if my order is over £30?

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