We’re sorry to hear your delivery arrived with torn or damaged packaging - this is not the customer experience we want to provide.
While we always endeavour to make sure our bags are carefully packed, separating heavy orders across several bags so they don’t tear, and having our riders check the bags before hand-over, occasionally things don’t go to plan.
We would like to make up for the experience you’ve had. Please contact our Customer Care Team, providing photographic evidence of the issue encountered, so we can look into this further.